This service is provided to calibrate each instrument you purchased for us to the latest manufacturer’s specifications.

Repair or replacement of parts, wiring and circuit boards for each testers under warranty or non-warranty to the latest manufacturer’s specifications.

Contact us and inquire about the availability of upgrades for the items purchased from us. We provide comprehensive firmware and software for all battery internal testers, resistance testers and PV safety testes with updates available here as needed.

Our services include personnel training and the selection of the whole Hopetech products, accessories and documentation.

After you select the proper model with the support of our sales representive. After we receive your P.O., we will arrange the production or delivery. Arrange your payment 3-5 days before the goods is shipping out.

To check the status of your order, contact the your sales representive or at: contact@hopetech.cn; To place an order by email to contact@hopetech.cn.

If you are seeking technical support on any level, or parts, manuals, please contact us by email at info@hopetech-instrument.com for additional details.

Inventory products will be delivered within 5-7 days after receipt of deposit;
Products requiring new production of common materials, usually within 15-20 days;
Products requiring new production of special and rare materials, usually within 30-40 days.

There are many models in our company, which can support customization. Tell us your special needs and we can offer you the tailor-made solutions.

Each equipment is warranted for a period of 1-2 year (different products) unless otherwise stated. Extended warranties may be purchased for most reconditioned equipment. Ask your Account Executive for details.
This is a general statement of warranty policy and is not complete. For a complete statement, including further limitations, contact Hope Instrument sales department.

To ensure prompt handling, all returns must be authorized except for rental returns. Equipment ordered incorrectly may be subject to a 20% restocking charge. Some special order items may be non-returnable.

100% T/T payment in advance in general. For special case for your convenience., we may accpet the payment via Paypal, Wechat, Alipay, Credit Cards.